Shipping policy

Shipping Zones

We ship globally, with a primary focus on: United States, Canada, and the United Kingdom.
We also serve our European customers in France, Belgium, Switzerland, Italy, Spain, and Germany.
For shipping to a different country, please email us at support@yesmug.com — we can usually find a solution.

Processing Time

Total Delivery Time = Processing + Shipping.

Best-sellers (Mugs/Tumblers in stock): processed within 1 to 2 business days.
Other products: processed within 2 to 4 business days.

Shipping Times (Estimated Transit)

United States: 6 to 10 business days
Canada: 8 to 12 business days
United Kingdom: 7 to 10 business days
France: 5 to 8 business days
Germany, Italy, Spain: 5 to 8 business days
Belgium, Switzerland: 6 to 9 business days

On average, our customers receive their package in less than two weeks (excluding peak seasons).

Note: Unless stated otherwise during purchase, delivery occurs no later than 30 days after order confirmation.

Shipping Costs

Free Shipping on orders over $49 (approx. €49).
For orders under $49: flat rate of $4.95.

Exact shipping fees and available options are always displayed at checkout before payment.

Carriers

We select the most efficient carrier based on the package size (fragile drinkware requires care) and destination:

United States: USPS, DHL eCommerce, or FedEx.
Canada: Canada Post (via partner).
United Kingdom: Royal Mail or Evri.
France: Colissimo (primarily) or DPD.
Belgium: Colis Privé or Bpost.
Switzerland: Swiss Post (La Poste Suisse).
Italy: Poste Italiane or local partner.
Spain: Correos / CTT Express.
Germany: Deutsche Post / DHL.

Order Tracking

As soon as your order ships, you will receive an email with your Tracking Number.
You can track your package via the link in the email or by contacting us: support@yesmug.com.

Address Accuracy

We can correct address details only before the package leaves our warehouse.
Once handed over to the carrier, no changes can be made.
Please verify your information carefully: delivery failures due to an incorrect address are the customer's responsibility.

Unclaimed / Undeliverable Packages

Packages returned due to refusal, failure to claim, undeliverable address, or incorrect address are not our responsibility.
If the return is received in good condition (no breakage), we can offer a product refund (minus original shipping costs) or reshipment (new shipping fees apply).

Theft After Delivery (Porch Piracy)

If the carrier tracking confirms "Delivered" to the provided address, any subsequent loss (e.g., theft from porch/mailbox) is the recipient's responsibility.
If you are unsure about the safety of your delivery location, please use a secure alternative address (workplace, neighbor, or secure parcel locker).
If a package is marked delivered but missing, contact us immediately: we will assist you in filing a claim with the carrier.

Customs & Duties

For orders shipping within the US, no customs fees usually apply. For international orders (including UK, Switzerland, and Canada), customs inspections and import taxes may apply depending on local laws. These are the recipient's responsibility.

Damages Upon Receipt

Please check the condition of the box and the drinkware immediately upon delivery. If you hear broken glass/ceramic or see visible damage, take photos of the box and product immediately and contact us within a reasonable timeframe (72h) so we can send a replacement.

Common Questions

P.O. Boxes: Some carriers cannot deliver to P.O. Boxes. We strongly recommend providing a physical street address to ensure successful delivery.
Multiple Items: Depending on stock location, items in the same order may be shipped in separate packages (you will receive multiple tracking numbers).
Peak Seasons: Delivery times may be slightly longer during holidays (Christmas, Black Friday) or exceptional events.

Need Help?

Our team is here for you. Email us at support@yesmug.com including your Order Number for the fastest response.